StudentCard has a network of Student activators who are smart cookies on Campus who have the fun job of letting students know about the discounts, competitions and fun stuff available and happening on their campus, look them up.
If you signed up online then we will send your card out to you within 10 days, unless you have signed up under the AUSA or AUTSA 2 for 1 membership special offer which is an app based membership (i.e. no card will be sent), sometimes the post is a bit slow, so let us know if its dragging on.
If you joined via the App you will have access to your virtual card immediately. App based memberships like AUSA or AUTSA can order a physical card by ordering a reprint from the app or via our website in the logged in area.
You can access the discounts immediately via the app or microsite.
Our membership platform requires a signup email address to be unique, if you receive an error about your email address already in use then its likely we already hold a record for you with this email address.
Contact us to sort this out, or if you are renewing your membership, make sure you take the “renew my card” option instead of just “joining now” again.
If StudentCard is your ID Card, please contact your campus and request a replacement, or if you have activated your ID card, you can order a replacement from our website or our App. Replacement cards cost $8 and will be sent to your campus.
If StudentCard is not your ID Card, then you can order a replacement card, from our website or our App. Replacement cards cost $8 and will be posted out to you.
Unfortunately that can happen from time to time, and is usually the result of new staff and/or poor training.
Let us know
the details of when and where it happened and we will contact the Discount Partner and ensure it does not happen again.
Sometimes if you show the staff member the deal in the app or microsite it will jog their memory!
During the Buy a card or Register My ID processes we collect general contact information which is necessary to process your card and despatch it to you. This includes your Name, email address, phone number, physical address, your institution you are enrolled with and your Student ID as proof of your enrolment.
We also collect specific demographic information such as your living status
Firstly we use the information provided by members to try to source the best deals for students, as we are able to provide potential partners with an overview of the demographic composition of our membership.
Secondly, we use the information you provide to better tailor information we communicate to you. Eg sending Christchurch only offers and discounts to Students in Wellington is not overly helpful, so it helps us avoid over sharing!
We will never share or sell any of the information you give us without your consent. If StudentCard is your ID then your Institution will have access to your information as you enter it from our "Register my ID" process.
If we are running a competition or promotion for a discount partner or another brand, which asks you to provide personal information such as your name or email address, then we may share the data collected within that competition or promotion with the respective discount partner or the brand. This will be made clear to you at the time of entry to the promotion, and may be a condition of entering the promotion, or you may be required to opt in to receive further communication from the brand.
We will not share any other data collected from you at any other time - say for example when you signed up for your card.